Refund Policy

How Payments Are Processed

All payments in Zayenha Love are processed through the unified Zayenha Hub billing gateway — we never store your card details or process payment directly. This means refund requests are processed and executed through your unified Zayenha Hub account.

Subscriptions (Premium / Couple)

You can cancel your subscription at any time from the billing dashboard in your unified account. Full access continues until the end of the period you already paid for — we do not issue a partial refund for remaining days in an already-paid period. The subscription will not renew automatically after cancellation.

One-Time Digital Products

One-time paid reports, assessments, question banks, and programs (such as the Comprehensive Profile Report, Marital Screening, or Lesson Bank) are digital content delivered immediately upon purchase. You may request a full refund within 7 days of purchase, provided you have not actually started using the product (e.g. not completed the assessment questions or opened the resulting report). Once actual use has started, or after 7 days have passed, the product is no longer refundable, given its non-returnable digital nature.

How to Request a Refund

Contact us at z@zayenha.com, or via the "Support & Help" section in your unified Zayenha Hub account dashboard. We will review your request and respond within a few business days.

Your Legal Rights

This policy does not affect any mandatory rights you may have under applicable Saudi consumer-protection regulations.